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Below is a listing of Frequently Asked
Questions that we receive on a regular basis from our clients.
Although these may not answer all of your questions, we have tried
to provide a lot of information that you may find useful in case you
forget to ask while you are in our offices. |
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What is Internal Medicine?
Internal
Medicine is a primary care field that focuses on adult medical
care. The ages which an internal medicine physician, or
"Internist," chooses to see can vary, however most internists
working in the outpatient setting will see anyone once they have
reached physical maturity. An internal medicine physician has a
broad realm of training covering both primary care problems as well
as more extensive training in managing chronic medical conditions
and working in the hospital setting. This allows the internist to
transition comfortably between the inpatient and outpatient
settings. An internist may at times enlist the help of a specialist
to address advanced problems.
Additional
details at American College of Physicians |
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What are your hours of operation?
8am -
5pm,
Monday through Friday. Our office is open throughout the lunch
hour. |
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Are you accepting new patients?
Yes, we are
accepting new patients. Please call the Rock Hill office at
803-326-3000, York 803-628-4090 or Chester at 803-581-3000 to set up
an appointment. |
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Do you have same day/walk-in appointments?
Yes, we
actually set aside some time every day for same day or urgent care
visits. If there is an urgent need to see us the same day, please
try to call at the start of office hours (9am) and our staff will
assist you in setting up a same day appointment. |
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Do you have a cancellation policy?
24 hours
notice of a cancellation is appreciated. There is a $25 charge for
missed appointments. We make every effort to accommodate you for a
same-day appointment if your problem is urgent. You will be seen by
the doctor, but there may be extra waiting time. Our cancellation
policy is 24 hours. |
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What should I bring with me to my first appointment with you?
On the
day of your first visit, please arrive 15 to 20 minutes before your
appointment time in order to register and provide or update any
information that may be required by your insurance carrier. Please
bring any pertinent medical records with you as well as a list of
your current medications. |
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What is your medication refill policy?
We
do not renew routine prescriptions or narcotic prescriptions after
hours as your records are not available for me to review. You
may leave a voice mail message with your pharmacy so that your
prescription can be refilled during usual business hours.
Please do not email us with prescription refill requests. |
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What should I do if the office is closed and I need to speak with
the doctor?
The
office phones are forwarded to an answering service after hours. In
the event of an emergency, you will be directed to call 911 for
assistance. If the call is pertaining to non urgent matters such as
refill requests or rescheduling of an appointment, the message will
be addressed the following business day. In all other cases, the
doctor on call will be paged and will return your call within 30
minutes. It is imperative that you unblock your phone to accept all
calls. |
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Where do I call for billing questions?
Please
contact Cathy or Martha in the central billing office at
803-581-3000. |
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What insurance plans are you contracted with?
We are
contracted with most major insurance companies as well as Medicare
and Medicaid plans. The front office staff is happy to let you know
if your specific plan is accepted. |
